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SUPPORT

We provide affordable and comprehensive support services for business and technology functions in Corporate Performance Management. Our services are subject to strict continuous quality control. We guarantee high SLA levels.

We developed our own Application Support Program, the scope of which is tailored-made. We always guarantee at least two consultants who are familiar with and maintain the customer's application. Therefore, we minimize the human factor associated with the availability of people familiar with the details of the implementation.

IBM Cognos TM1, BI, CDM and SPSS Application Support Program:

This program is based on a prepaid services package and the days that we set together with the customer depending on the needs. As part of the Application Support Program, we provide customer support in the busiest periods associated with maintaining the systems.

These include:

  • transition to the next year
  • performance loading for the next reporting period
  • period of budgeting or forecasting
  • changes in the business model

With the Application Support Program our customers have the best experts' support, and the access to the best practices related to the maintenance of their systems whenever they need it. 

What services are included in the Application Support Program?

As part of the Application Support Program we offer our customers:

  •  "2nd line of support" - resolving tickets connected with system functionality and performance
  •  maintaining business models components
  •  maintaining the FM models and reports
  •  system upgrade
  •  annual review of the system for optimization
  •  ad hoc development - implementation of minor functionalities

What is the support for licenses purchased at IBM?

Our company has an IBM Support Provider status , which allows software support services. As a part of this service a customer has the right to receive new versions of software and technical support for applications connected with the software.

How does the Application Support Program work?

We provide the services remotely to most of our customers. Both we and our customers prefer this method due to its short response times and costs. However, part of the work, we provide in the customer's premises. We also provide access to our help desk via telephone reports or website.

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