We provide affordable and comprehensive support services for business and technology functions in Corporate Performance Management. Our services are subject to strict continuous quality control. We guarantee high SLA levels.
We developed our own Application Support Program, the scope of which is tailored-made. We always guarantee at least two consultants who are familiar with and maintain the customer's application. Therefore, we minimize the human factor associated with the availability of people familiar with the details of the implementation.
IBM Cognos TM1, BI, CDM and SPSS Application Support Program:
This program is based on a prepaid services package and the days that we set together with the customer depending on the needs. As part of the Application Support Program, we provide customer support in the busiest periods associated with maintaining the systems.
With the Application Support Program our customers have the best experts' support, and the access to the best practices related to the maintenance of their systems whenever they need it.
As part of the Application Support Program we offer our customers:
Our company has an IBM Support Provider status , which allows software support services. As a part of this service a customer has the right to receive new versions of software and technical support for applications connected with the software.
We provide the services remotely to most of our customers. Both we and our customers prefer this method due to its short response times and costs. However, part of the work, we provide in the customer's premises. We also provide access to our help desk via telephone reports or website.